At The Glam Lounge, we are fully committed to providing our customers with premium-quality digital beauty services that bring value, knowledge, and inspiration to their self-care journey. All of our products are delivered in digital formats such as video tutorials, PDF guides, interactive checklists, and other downloadable content. Because digital products differ from physical goods, they have specific rules for refunds and returns. Please carefully review the details of our policy below:

1. Digital Delivery

• Every product at The Glam Lounge is delivered exclusively through secure digital channels, ensuring that you receive immediate access to your purchase right after completing the payment. This may include direct download links, unique access codes, or entry into our online learning platform.
• Since the products are digital, there is no physical shipping or waiting time involved. You gain instant access to your lessons, guides, and materials.
• Please note that once the product has been downloaded, opened, or accessed, it is automatically considered “used.” Digital items cannot be returned in the traditional sense because access cannot be revoked once provided. This industry standard protects the integrity of our content and ensures fairness for both creators and customers.

2. Refund Eligibility

• Refunds are possible only under specific and verifiable circumstances. The main ground for issuing a refund is if the customer faces a serious technical issue that makes the purchased service unusable — for example, a corrupted file, broken video playback, or inability to access purchased content due to a system error.
• In order to apply for a refund, you must reach out to us within 7 calendar days of your purchase date and provide clear details and, if possible, screenshots or proof of the issue encountered. This allows our team to evaluate the situation quickly and fairly.
• Please understand that refunds are not granted for reasons such as: a change of mind after purchase, selecting the wrong product, or dissatisfaction based on subjective expectations (for example, preferring a different teaching style). Digital content, once accessed, cannot be returned in the same way as physical goods, which is why these limitations are in place.

3. Technical Support & Replacement

• Our primary approach to problem-solving is to ensure that every customer receives the product they purchased in a fully functioning format. If you experience difficulty accessing your digital content, our support team will first provide step-by-step guidance to resolve the issue on your device. This may include troubleshooting, providing alternative file formats, or resetting access codes.
• If the issue is related to a damaged or incomplete file, we will immediately send you a replacement copy of the product at no extra charge. This ensures that you get what you originally paid for in working condition.
• A refund will only be considered as a last resort, after all attempts at assistance, troubleshooting, and replacement have been made and the issue remains unresolved. We believe this method ensures fairness while maintaining the highest level of customer satisfaction.

4. No Hidden Fees

• At The Glam Lounge, we operate with a principle of complete transparency. All product prices are clearly displayed during checkout, and the customer can see the exact amount they will pay before confirming their order. There are no additional service charges, hidden subscription fees, or unexpected deductions from your account.
• Once you purchase a digital service, you are entitled to access it without any recurring or renewal costs unless explicitly stated as part of a subscription plan.
• You will also always have the ability to re-download your purchased files or revisit your lessons at no extra cost. We strongly believe in providing lifetime value and ensuring that customers never feel misled or overcharged.

5. Contact & Assistance

• If you wish to request a refund or need technical assistance, you can easily reach our support team using the official contact details listed on our website. We encourage all customers to include detailed information about their request to help us provide faster solutions.
• Our customer care team works diligently to address each inquiry with professionalism and empathy, carefully reviewing every case before taking action. We understand that issues with digital services can sometimes be frustrating, and we are committed to resolving them fairly and efficiently.
• Most refund or support inquiries are resolved within 5 business days, but in complex cases, we may require additional time. Regardless, we will always keep you updated on the progress and ensure you never feel left without assistance.

Our Commitment:
At The Glam Lounge, your trust and satisfaction are at the heart of everything we do. We want every customer to feel confident, supported, and fully satisfied with the digital services they purchase from us. While the nature of digital products limits the possibility of traditional returns, we guarantee clear communication, fair treatment, and responsive assistance at every step of your journey with us.